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Whether you are a homeowner, architect, or facility manager, making the right flooring decisions starts with having the facts. Our purpose is to provide science-based information about all of your flooring needs - from health benefits to improved air quality to care and cleaning. While every flooring product has unique and attractive attributes, no surface is safe from an everyday mishap.

Product Support

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How can I locate a certified professional cleaner?
Certified professionals can be found by visiting ICRA, is a nonprofit organization of cleaning, Restoration and Inspection firms. It is comprised of 6 trade associations, including CRA, MCRA, MSPCA, PACR, and SCRT.
During the extraction process, is it better to pre-spray the cleaning solution or use the solution in the tank of the extractor?
Pre-spraying the carpet is recommended over using in-tank solutions. By pre-spraying, agitating the cleaning solution into the fiber, then rinsing with plain hot water there is less chance of leaving behind cleaning residues that will attract soil.
I have some of the Caress soft carpet. What vacuums do you recommend for this carpet?
The list of recommended vacuums can be found by visiting the following web-site.
I have a commercial carpet, how can I extend the time between deep cleaning hot-water extractions?
The encapsulation process can be used as an interim “appearance improvement” method to lengthen time between deep cleaning extractions. In this process you would thoroughly pre-vacuum, then pre-spray the encapsulation cleaner, then agitate with a counter-rotating brush machine. After the encapsulate dries, usually in 20-30 minutes you can vacuum away the remaining “encapsulated” soil particles. This method is not intended to replace hot water extraction and it is recommended that you extract after every 3-4 encapsulations.
Are there after-market soil protections that can be applied and how often should they be applied?
Soil protection is applied during the manufacturing process. This protection will dissipate with foot-traffics and cleanings but will take some time. It is not necessary to add after-market treatments for some time, however once these treatments are applied they too will dissipate after cleanings and will need to be re-applied periodically. We recommend Dupont formulations of after-treatment.


Why do spots return?

Do you clean a spot only to have it return?  Here's why that happens!   read more...
Shaw Product Care

Cleaning Resilient or LVT Flooring

Cleaning resilient or luxury vinyl tile (LVT) follows many of the same steps as cleaning carpet.  Shaw Industries recommends a 4 step plan to clean resilient flooring in a commercial setting.  The 4 steps are Prevention, Daily Cleaning, Spots and Spills, and Deep Cleaning.